TERMS & CONDITIONS OF SALE

Business Details
Wilde’s Leatherwork is the trading name of Geoffrey Kirby, a sole trader based in the United Kingdom.
Preferred name for business use: Geoff Wilde
Email: geoff@wildesleatherwork.co.uk
Business correspondence address: 4 Glenbrook Close, Blackburn, Lancashire. BB2 4QU.

'We' or 'Our' refers to 'I' or 'My'

By placing an order through our website, you agree to the following terms.

1. Products

All items are handmade using natural leather. Because leather is a natural material, variations in colour, grain, and markings are normal and part of the character of the product. Photos are a guide and may not exactly match the item received.

Some items are ready-made and some are made to order. Personalised or custom items are made specifically to your requirements.

2. Orders & Contract Formation

When you place an order, you will receive an email confirming receipt. This does not mean your order is accepted. A contract is formed when your order is dispatched.

We reserve the right to cancel and refund any order if:

The item is unavailable
There is a pricing error
We suspect fraud or misuse

3. Prices & Payment

All prices are listed in GBP (£).
We accept payment via:

Debit/Credit Card
PayPal
Apple Pay
Google Pay

Payment must be received before items are dispatched.

4. Dispatch & Delivery

We currently ship within the United Kingdom only.

Orders are usually dispatched within 1–3 working days.

Items are shipped via Royal Mail Tracked 48. Delivery times are estimates and may be affected by delays outside our control.

5. Your Right to Cancel (UK Consumer Law)

For non-custom, non-personalised items, you have the legal right to cancel your order within 14 days of receiving it for a full refund.

You must return the item within 14 days of telling us you wish to cancel.

You are responsible for return postage costs unless the item is faulty.

We will refund:

The item price
The standard delivery cost you paid (if applicable)

Refunds are processed within 14 days of receiving the returned item.

6. Extended 30-Day Returns (Goodwill Policy)

In addition to your legal rights, we offer a 30-day return period for unused standard items in original condition.

After the legal 14-day cancellation period:

Original delivery costs are not refundable
Return postage remains the customer’s responsibility

7. Exceptions (Non-Returnable Items)

The right to cancel does not apply to:

Personalised items
Custom-made or bespoke products

These may only be returned if faulty.

8. Faulty or Incorrect Items

If your item is faulty, not as described, or develops a fault due to craftsmanship:

Contact us with photos
We will repair, replace, or refund
Return postage costs will be refunded with proof of payment

This does not affect your statutory rights under UK consumer law.

9. Lifetime Craftsmanship Guarantee

We offer a lifetime guarantee covering faults caused by workmanship or construction.

This includes:

Free repair
Replacement
Refund where repair is not possible

The guarantee does not cover:

Normal wear and tear
Accidental damage
Improper care or misuse

Postage costs:

Covered by us if the issue is due to our craftsmanship
Customer responsibility for general wear repairs

“Lifetime” refers to the reasonable lifetime of the product under normal use.

10. Liability

Nothing in these terms limits your legal rights as a consumer. We do not exclude liability for faulty goods, goods not as described, or not fit for purpose.

11. Contact

Email: geoff@wildesleatherwork.co.uk

RETURNS & CANCELLATION POLICY

Legal 14-day cancellation applies to standard items
30-day goodwill return window for unused items
Customer pays return postage unless item is faulty
Use tracked postage — we are not responsible for lost returns
Refunds processed within 14 days of receiving goods

To start a return, email: geoff@wildesleatherwork.co.uk

SHIPPING POLICY

UK shipping only
Dispatch time: 1–3 working days
Service used: Royal Mail Tracked 48
Delivery delays outside our control are not our responsibility, but we will help resolve issues
Risk transfers to the customer once tracking confirms delivery

PRIVACY POLICY (UK GDPR COMPLIANT)

Data Controller
Geoffrey Kirby, trading as Wilde’s Leatherwork
Email: geoff@wildesleatherwork.co.uk
Address: 4 Glenbrook Close, Blackburn, Lancashire. BB2 4QU.

We are responsible for your personal data.

You have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

What We Collect

When you place an order or use our site, we may collect:

Name
Billing & delivery address
Email address
Phone number
Payment details (processed securely by providers)
IP address and browsing behaviour via cookies

Customers may also create accounts on our website.

How We Use Your Data

We use your data to:

Process and deliver orders
Provide customer support
Send order updates
Send marketing emails (only if you opt in)
Improve our website and advertising

Legal Basis for Processing

We process your data because:

It is necessary to fulfil a contract (your order)
We have a legal obligation (tax records)
We have legitimate business interests (fraud prevention, improving services)
You have given consent (marketing emails)

Who We Share Data With

We share necessary data with:

Wix (website platform & hosting)
Payment providers (card processors, PayPal etc.)
Royal Mail (delivery)
Marketing platforms (Meta/Facebook/Instagram Ads, Wix Email Marketing)
Analytics providers

Data Retention

We keep order records for at least 6 years for tax and legal purposes.

Marketing data is kept until you unsubscribe.

Your Rights

You have the right to:

Access your data
Correct inaccurate data
Request deletion
Object to processing
Withdraw marketing consent at any time

To exercise your rights, email: geoff@wildesleatherwork.co.uk

Our website uses cookies and similar technologies to make the site function properly and to understand how visitors use it.

Cookies are small data files stored on your device when you browse a website. Some cookies are essential for the website to work, while others help us improve our services and marketing.

Types of cookies we use:

Essential cookies
These are necessary for the website to operate, such as enabling secure checkout, remembering items in your basket, and allowing you to log into your account.

Analytics cookies
These help us understand how visitors use our website so we can improve it. For example, we use analytics tools to see which pages are most popular and how customers move around the site.

Advertising and marketing cookies
We use cookies from platforms such as Facebook and Instagram to help show relevant adverts and measure the effectiveness of our advertising.

Managing cookies

When you first visit our website, you will be asked to choose whether to accept or reject non-essential cookies.

You can also control or delete cookies at any time through your browser settings. Please note that disabling some cookies may affect how parts of the website function.