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How do I contact customer support?It is best contact me directly through the contact page (at the footer of the website).
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Are your products eco-friendly?I strive to minimize my environmental impact by using sustainable practices wherever possible. My leather is sourced responsibly, and I aim to reduce waste in my production process.
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Are your products made to order or do you have them in stock?All our handmade items are pre-made by myself and ready-to-ship, unless the order is a custom order or if you have reached out to fulfil a specific order.
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Do you offer vegan alternatives?No. As a leather goods seller, I am deeply committed to the artistry and heritage associated with traditional craftsmanship. While I acknowledge the growing demand for vegan alternatives, my dedication lies in the meticulous creation of products that celebrate the timeless qualities of genuine leather. By focusing on this natural material, I prioritize durability, aesthetic appeal, and the sustainable use of resources, aligning with my values of quality and authenticity. This steadfast dedication ensures that each piece I offer maintains the integrity and character that define artisanal leather goods.
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Do you have a physical store where I can view your products?Currently, we mainly operate online, but we do stock a small amount of items in local stores (see stores page in footer of website) and occasionally participate in local markets or pop-up events. Follow us on social media or subscribe to our newsletter to stay informed about upcoming events.
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Can I request a custom design or collaborate on a unique project?We love collaborating with our customers on custom projects! Whether you have a specific design in mind or need assistance bringing your ideas to life, we're here to help. Contact us to discuss your vision.
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What sets your leather products apart from others on the market?Our commitment to quality craftsmanship, attention to detail, and use of premium materials set our leather products apart. Each item is made with care and passion, resulting in pieces that are built to last a lifetime.
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Are your products handmade?Yes, all our leather goods are meticulously crafted by hand.
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Can I customize my order?Unfortunately not, all items are pre-made and added to the site. Adding customisation options would increase the time for products to be made and shipped out to you. I would like to offer customisation of all items at some point in the future but I don't feel comfortable doing that at the moment. If you would like a custom order please contact me and I will see what I can do.
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Do you offer repair services?Yes, we stand behind the quality of our products. If your item requires repair, please reach out to us, and we will do our best to assist you.
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Do you offer repairs for products purchased from other brands?While our repair services primarily apply to products made by us, we may be able to assist with repairs on items from other brands. Please reach out to discuss the specifics of your repair needs.
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Are your leather products water-resistant?While leather has natural water-resistant properties, we recommend avoiding prolonged exposure to moisture. We also offer waterproofing treatments, like my homemade leather balm, that can be applied to enhance water resistance.
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Can I request a sample of leather before placing an order?Unfortunately, we do not offer samples of leather at this time. However, we strive to provide accurate descriptions and images of our products to help you make an informed decision.
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How do I care for my leather product?Care instruction are provided on the care page (at the footer of the website). Keeping your leather clean and conditioning it periodically will maintain its beauty and longevity.
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What kind of leather do you use?I primarily use natural vegetable tanned leather sourced from reputable suppliers for my products.
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Do you offer discounts or promotions?We occasionally run promotions and offer discounts to our customers. Be sure to sign up for our newsletter to stay updated on our latest offers.
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Can I cancel or modify my order after it has been placed?We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request.
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What payment methods do you accept?We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways. You can select your preferred payment option during checkout.
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How long does it take to receive my order?All items will be posted as fast as possible. The processing time for each order will vary depending on different factors. One of the main factors will be personal life/work as I will have to work around those. Delivery times will be 3-5 days.
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Do you offer international shipping?Unfortunately not at the moment. As a small business I am trying to keep costs as low as possible until I can able to expand further. If you are based outside of the UK and would like to purchase an item, please get in touch with me and I will try my best to help.
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What is your return/exchange policy?I want you to be completely satisfied with your purchase. Please refer to our returns and exchange policy page for detailed information.
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