INFORMATION

MATERIALS

I use 100% natural vegetable tanned leather, which I hand dye and finish myself.

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I use 0.8mm mm thick braided wax thread and hand saddle stitch for extra durability and strength. With care and correct treatment, this thread wont snap or split like other thin machine sewn threads do.

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I have recently incorporated my own homemade leather balm into my products, made from organic and natural ingredients including beeswax, cocoa butter and almond oil. This balm gives leather a beautiful, clean finish. It works as a great combination with natural un-dyed leather, and will help with its preservation.

DELIVERY

All items will be posted within the same week, unless stated. Estimated delivery time is 3-5 days. Custom orders may take longer. If you have any problems be sure to get in touch.

WARRANTY

All main line items and custom items include a warranty under normal use and maintenance. If you need any repairs or replacements drop me a message and I'll do my best to help.

RETURNS AND REFUNDS

Items are only to be refunded if there is a fault due the craftmanship. Used or damaged items cannot be refunded.

OTHER IMPORTANT INFO

Please note items may have natural imperfections such as blemishes, wrinkles, scars, brands and other marks. I aim to use the best quality veg-tan leather possible however sometimes they can be unavoidable. I find they also add to the character of the leather, as no two items are alike.

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Please note that all images used are for example only. Actual items may slightly vary.

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The colour and character of leather will change throughout time due to wear. This is called 'patina' and again adds to its unique identity. Please be aware some items may rub off due to the dying and finishing process.

PRIVACY POLICY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
To comply with any applicable laws and regulations

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at wildesleatherwork@outlook.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at wildesleatherwork@outlook.com